CloneBrick.com Return Policy
At CloneBrick.com, each product is custom-made with care and precision. Because our items are uniquely crafted to your specifications, we do not accept returns or offer refunds for custom orders—except in the case of damaged or missing items.
Returns & Refunds Eligibility
We will accept returns or issue refunds only if:
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Your order arrives damaged, or
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Your package is missing items.
How to Request a Return or Refund
To be eligible, you must:
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Contact us within 7 days of receiving your order.
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Provide:
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Your order number
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Photos of the damaged item(s) or packaging
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A brief description of the issue
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We will review your request and respond within 2–3 business days.
What’s Not Covered
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Change of mind
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Custom design dissatisfaction
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Minor color or part variations inherent in LEGO-compatible bricks
Shipping Costs
If your return is approved, we’ll provide a prepaid return label (if needed) or offer a replacement/refund without requiring a return, depending on the situation.